Appeals Management

Judicial and legislative organizations typically face appeals from appellants who disagree with the initial decision made by either a court or board. Now add volume and case load and the management process becomes increasingly more complex. Appeals management organizations will typically need to track the appeal process by assigning case load to officers, arrange hearing dates with available rooms, and ensure the right counsel is in attendance. Speed of service can become compromised if case officers do not have access to the right tools to help them manage the different circumstances of each case. AMITA helps customers modernize their case and appeals process with AMITA’s off-the-shelf case and appeals solution or by helping build a custom appeals database application. AMITA can provide assistance to your case and appeals management operations with:

  • Implement technology to help government manage their escalation processes over a geographically distributed service delivery program. AMITA’s Appeals System supports the management of tracking cases from cradle to grave and avoid inaccuracies and inconsistencies of how cases are managed from one office to another.
  • Speed of service improvement through better management of schedules and due dates.
  • Modernize an appeals environment by having implementing a centralized information system so that Headquarters can use business intelligence for better data collection from their regional offices and to have better reporting to identify weaknesses in business rules or policy or basic statistics on case load.
 

Solution Example - Appeals Management and Delivery System -
 

HRDC required a front line employment insurance appeals system that facilitated access to case information across geographic areas. In response, AMITA developed the Appeals Delivery and Management System (ADMS) to increase the productivity of HRDC staff by making it easier to manage and process employment insurance appeals.

The Canadian Federal Government's employment insurance ADMS speeds service to citizens who appeal decisions about their benefits. Front line staff manage and process appeals, case by case, through an easy-to-use Web browser interface to ADMS's enquiry, processing, scheduling and reporting capabilities.