Government agencies, first responders and relief agencies all share the same cumulative goal of upholding and maintaining public safety in one form or another during a crisis. However, due to the unrealized capabilities of information technology much of their work is done in isolation. This results in a high level of duplication and redundancy and fails to capitalize on the sharing of vital information. Interoperability provides an enhanced means of delivering a comprehensive, timely and coordinated response and allows information to be shared vertically as well as across agencies and jurisdictions. AMITA can help devise and implement an IT architecture that supports interoperability for your organization through a combination of variables.

Architecture Goals

• Allow remote or field workers to feed and access accurate data to and from a command or watch centre. Provide the ability for other trusted remote or field workers to access subsets of data to provide information to affected victims on-site or possibly in an off-site call centre for victims and their families.
• Allow partner departments, agencies, and other trusted service delivery organizations to share and provide further intelligence to a case or record.
• Follow a central database architecture – This eliminates data synchronization and allows for all users to work with the same data so that everyone has an accurate understanding of the situation in a timely manner.
• Allow affected citizens access to important information about themselves such as treatment, outreach information or status checking.
• Provide applications that provide record keeping and case notes about specific situations or victims for possible future public inquiries.
• Built in redundancy, fault tolerant design, and easy to maintain.

Need Some Help?

• AMITA brings proven crisis management technology experience to your IT department to design and develop a complete systems architecture to support a 7/24/365 day public safety and crisis operation.
• AMITA offers solutions to develop risk management plans, threat and risk assessments, and privacy impact assessments.
• Assist your IT department in the design and development of custom case management, advisory warning, citizen registration and call centre case management applications that can be based on AMITA’s existing systems which will in turn enable faster implementation.
• Provide extensive business expertise to help organizations transition to a modern emergency services model influenced by experience from the first responders community, case management systems experts, and technology experts.

Public Safety Architecture Model

The depicted extranet representation serves an example of the various working relationships that exist in a public safety IT architecture. The cornerstone of most crisis operations is the headquarters watch centre, which acts as a clearinghouse for information.