AMITA has invested heavily in designing, implementing and evolving a management system that enables the company to consistently deliver on time and within budget. AMITA’s innovative “lean” approach to ISO 9001 maximizes value without sacrificing efficiency. Extensive customer surveys show that the system is working and that AMITA is clearly distinguished from the majority of companies responsible for the more than 80% of software projects that fail. Increases in customer awareness of AMITA’s superior quality and the value of ISO 9001 have enabled AMITA to leverage an even greater competitive advantage. AMITA has become the supplier of choice for organizations requiring high quality front-line software solutions that are delivered on-time and within budget. In 1996, AMITA became one of the first information technology organizations to achieve International Standards Organization (ISO) 9001 certification for its software development and customer support processes. In December 2000, AMITA became the first company in North America and one of the first in the world to be certified to the new ISO 9001:2000 standard. The new ISO 9001:2000 standard raises the bar for quality by focusing on better planning, higher levels of customer satisfaction, highly trained staff, and fewer defects. The result has been rates of client satisfaction that are unprecedented in the IT industry. More than 95% of its clients indicate they are 'more than satisfied' with the quality and value of AMITA's front line software solutions. No other software development and support services company claims: