Why does customer satisfaction need to be
measured?
Important to any business is repeat customers. A profitable business is based on customers who feel the customer service and end results allowed them to meet their goals and hit it on the mark every time. By measuring customer satisfaction based on provable evidence, AMITA’s Management can steer and make the right decisions giving our customers the assurance that we will be there to support them long after our solutions are delivered. If we didn’t measure customer satisfaction quarterly, we would not know how our services could be improved when confidence sinks in. Measuring customer satisfaction also gives our customers the ability to speak out objectively about how we did. One of AMITA’s demonstrated procedures is to statistically conduct measures of different key point indicators. AMITA is also continuously looking for more measuring points to indicate our strengths, our success, and our faults. Clients who are not yet our customers might want to know what our customers think of AMITA’s abilities before they entrust their critical information systems and their valued time with a business partner such as AMITA.
AMITA's customers
depend on our focus, our knowledge of how
and where they want to go, and on our
corporate capability to help them achieve their own goals. Although AMITA became ISO 9001
Certified in June 1996, it wasn't until the
year 1999 that AMITA defined a standard set
of measurements that are relevant to a
Consulting Services company that allowed us
to measure results year to year. AMITA is
the first company in North America to be certified to
the newer ISO 9001:2000 Standard. Our measurements commence from that
period onward.
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