IT Solutions Integrator
Since its inception in 1985, AMITA has been a technology adaptor. We approach each client and prospective solution with adaptability and innovation at the forefront. AMITA’s clients and partners seek highly innovative low-cost solutions that meet both current and future needs with tight and loose integration and coupling capabilities. This requires highly innovative and quality solutions that are easily integrated to a vast range of operating environments, business processes, and support 3rd party existing and future applications.
AMITA is a skilled IT solutions integrator and software developer with Google, Oracle, and Microsoft technologies. With in-depth experience in both commercial off the shelf (COTS) and custom developed solutions for the public safety sector, AMITA holds a great degree of specialty skills in developing and supporting mission critical solutions for safety, security and emergency management applications.
Customer Support Centre
AMITA has an established 7 x 24 Help Desk Service for AMITA’s delivered solutions for customers who need service level agreement based support. AMITA’s support team is comprised of employees and long-term resources that bring leading industry expertise and practices.
AMITA’s solutions and applications are backed by a support and maintenance offering that covers resolution of problems, as a well as the provision of advice on a range of business integration, training and other matters. AMITA’s Customer Support Centre service offering has a multi-channel support service offering, phone, fax and an online technical support portal (https://support.amita.com) with fully automated email response and Ticket ID.
Customer Support Centre Page
In 1996, AMITA became ISO 9001 Certified, and AMITA was also the first company in North America to obtain the newer ISO 9001:2000 standard certification.
AMITA has a near 100% successful delivery both on time and on budget for customer IT solution delivery. This quality and consistent delivery has enabled AMITA to become the supplier of choice for organizations requiring high quality front-line software solutions that are delivered on-time and within budget.
In addition to the requirements of ISO 9001, AMITA also complies with the requirements stated in ISO 9000-3 (software development) and ISO 9004-2 (servicing). AMITA has gone beyond the minimum requirements of ISO 9001 by adding these additional standards to its scope of registration; the result is a more advanced quality system that delivers even greater levels of customer confidence that AMITA can deliver on its commitments.
Additional Quality Management Information
Corporately AMITA follows the Information Security Management System (ISMS) standard ISO/IEC 27001. This internationally accredited standard specifies the requirements for establishing, implementing, operating, monitoring, reviewing, maintaining and improving a documented Information Security Management System. It is designed to ensure the selection of adequate and proportionate security controls that protect information assets and give confidence to interested parties.